The Guild of Business Finance Professionals (“Guild”) is committed to providing services of the highest standard. If for any reason, you feel you are not entirely satisfied with any aspect of its activities or service or that of any member, draw your dissatisfaction to its attention without delay.
Write to info@bfpguild.org detailing the nature and scope of your complaint.
You should include:
A senior representative of the Guild will contact you within 5 working days to let you know your complaint has been received and clarify any points where necessary.
If your complaint can be resolved within 5 working days, you will be sent a Summary Resolution Communication. This is a written confirmation, which confirms that you made a complaint, it has been investigated and that the Guild considers the matter resolved.
If it cannot be resolved within 5 days, you will be sent a communication indicating how much more time is needed.
If you subsequently decide that you are dissatisfied with the resolution of the complaint, you will have the right of appeal.
This right of appeal will remain open to you for up to 30 days after the date of the Summary Resolution Communication.
Upon exercising this right the full details of your complaint, the details and findings of the initial investigation and contents of the Summary Resolution Communication will be submitted to the full Steering Committee of the Guild at its next monthly meeting for consideration.
The Steering Committee members will take whatever necessary actions to resolve the complaint.
It will come to a majority agreement within no more than 30 days of meeting. Should there be no majority agreement, the Chairperson will have the casting vote.
You will be sent a Final Summary Resolution Communication.
This will detail the findings of the Steering Committee, the actions taken to resolve your complaint, its final decision and that the matter is resolved and closed.
